FAQ

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App-driven, on-demand shipping, packaging and delivery services for both consumers and businesses.

Customers compare carrier rates, book parcel and freight shipments, schedule deliveries, order office supplies, and print and copy jobs directly on the platform.

Drivers pickup and deliver packages and supplies ordered online or through the app and make other local deliveries.

Anyone! Both individual and business customers wanting to send packages, freight, digital mail, and order on-demand office services(packaging, pickup, local delivery among other services)  are welcome. For businesses, see which e-commerce platforms support our plugin for seamless integration of your online store’s checkout. (coming soon)

You can send packages to or from anywhere carriers on our platform offer services.(Worldwide)

Freight is currently only in North America.

Yes, our guest checkout allows you to use Office à la Carte without creating an account.

Either use guest checkout, or for greater savings choose a subscription plan if you send packages or freight frequently.

If you send items frequently, our monthly subscription plans help you save even more. Find a subscription plan that fits your budget, and pay less per transaction.

Subscription plans are monthly, so you can change plans or cancel anytime.

A link to print your package or freight shipping label is found on the ‘Thank You’ page after booking your shipment. A confirmation email is also sent to you with a link to print your label.

Office à la Carte doesn’t provide a scale to weigh your items being sent, however we recommend you use one so items you’re sending have the correct weight.

At this time, Office à la Carte is not offering this service. However, packaging of items to be shipped, among other services are being planned. We’ll keep you posted when and where these services become available.

Office à la Carte does not provide printers or labels for your printer. These items can be purchased at office supply stores or online. Thermal label printer use a 4”x6” roll size and standard printers just use 8.5 x 11 inch paper to print your labels.

Once you’ve created a shipment and attached the label to your package, you must either arrange pickup directly with the carrier or drop off your package at one of that carrier’s drop off locations.

We offer packaging and package pickup. Select these options when creating a package shipment.

During the booking process you schedule the pickup day and time with the carrier. Attach the shipping label on the item being sent and provide the BOL to the carrier when they arrive.

Call your carrier directly with any questions.

Yes. You schedule the date and time for pickup in cities where these services are offered. Select these options when creating a package shipment.

For packages, always check with your carrier before sending items to ensure larger packages are within the acceptable dimension and weight. Below are parameters for the following carriers

USPS: with the exception of Retail Ground, has a maximum length and girth (distance around package at thickest part) combined of 108” and weight of 70lbs. With USPS Retail Ground, girth can be 130”.

UPS: Length and girth combined maximum is 165” and weight is up to 150lbs. UPS considers a package ‘Large’ when its length + girth (2 x width) + (2 x height) is over 118” up to the maximum. Special fees are assessed for these size packages.

FedEx: 108” maximum length, 165” maximum length + girth, weight up to 150 lbs.

DHL Express: 48x48x63”, 150lbs
*Time sensitive and other DHL Express products have different weight/dimension requirements.

For other carriers, check with them directly to ensure packages you send with sendingly meet their size/weight guidelines.

For freight, shipments must be over 150 pounds, with no maximum weight*.

*  If you question the weight of the item being sent, please contact your carrier directly.

On the ‘Thank You’ page after creating a package shipment, a tracking number link is provided. You’ll also receive an email with the same link attached.

For Freight tracking is provided through the carrier, however we will be offering tracking through the Office à la Carte platform soon.

Office à la Carte can be conveniently used on a desktop or laptop computer, and on tablet or mobile devices, we go where you go!

After 30 days, unused package labels will automatically be credited back to your original payment method.

For Freight, depending on your pickup date, contact Office à la Carte to determine if a shipment can be canceled and a refund issued.

Initiate questions or concerns through our live chat. If requesting information outside of support hours, please provide contact information and a Office à la Carte representative will respond to your request promptly.

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